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Client satisfaction

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9 11, 2017

Soft skills or technical skills? Where you should invest in this digital disruption era

With all the talk about disruption, digital technology, and the relevance of human intervention in sales industries like insurance broking and others, a recent report by Deloitte’s Access Economics reinforces the relevance of soft skills.

Not only does the report state that soft skills drive business outcomes, it goes on to highlight that […]

26 02, 2016

IT’S NOT ABOUT CLIENT SATISFACTION!

Sales organisations often measure client satisfaction to establish if the endeavours of their sales and service teams are hitting the mark. They even pay third party providers to supply reams of data on it.

But is this the right measure? OR

Should we be more concerned with a client’s perception of value over the […]